Privacy Policy

We collect information you provide to us, information generated through your use of Trail Closet, and certain information collected automatically when you use the Service.

Account Information

When you create or maintain a Trail Closet account, we may collect:

• Email address
• Name
• Account type
• Business name, where applicable
• Display name
• Profile photograph or avatar
• General location you choose to provide
• Seller biography
• Account preferences
• Notification preferences

We may maintain information concerning your account status, including whether an account is active, restricted, suspended, or terminated.

Authentication and Security Information

Trail Closet uses authentication services to verify identity and provide account access.

We may process:

• Email address
• Authentication codes and authentication events
• Session information
• Login and account-access information
• Security and fraud-prevention signals
• Information used to protect accounts and the Service

Listing Information

When you create, edit, or maintain a listing, we may collect:

• Product and model information
• Brand
• Category
• Item condition
• Description
• Condition and defect information
• Price
• Original retail-price information where available
• Photographs
• Shipping and local-pickup options
• Return-policy selection
• Listing status
• Other information you choose to provide

Certain listing information is intentionally public because displaying it is necessary to operate the marketplace.

When you buy or sell through Trail Closet, we may collect and maintain:

• Items purchased or sold
• Purchase price
• Applicable Trail Closet fees
• Order totals
• Buyer and seller identifiers
• Transaction and order status
• Order history
• Return and refund information
• Dispute information
• Payout information and status
• Shipping and delivery information
• Transaction-related evidence
• Other records necessary to administer the transaction

Trail Closet may retain a snapshot of relevant listing, pricing, fee, shipping, and return terms associated with a transaction so the terms applicable when the purchase occurred can be preserved.

Trail Closet may use third-party payment processors to process purchases and facilitate seller payouts.

When payment functionality is enabled, payment-card information will be collected and processed by the applicable payment provider. Trail Closet does not intend to store complete payment-card numbers on its own systems.

For sellers, the payment provider may collect information necessary to establish and maintain a payout account, including identity, banking, business, tax, or other verification information.

Trail Closet may receive information from payment providers relating to:

• Transactions
• Payment status
• Payment identifiers
• Fees
• Refunds
• Disputes and chargebacks
• Payouts and payout status
• Verification status
• Other information reasonably necessary to operate the marketplace

The payment provider's handling of information is also governed by its own privacy practices.

When you purchase an item requiring shipping, Trail Closet may collect your shipping address and other information necessary to fulfill the order.

A buyer's shipping information may be provided to the seller of the purchased item when necessary to fulfill the transaction.

Trail Closet may also collect:

• Carrier
• Shipping service or method
• Tracking number
• Shipment status
• Delivery status
• Related shipping records

Users may not use another member's shipping or contact information for advertising, solicitation, or purposes unrelated to completing or resolving the applicable Trail Closet transaction.

Trail Closet may collect and store communications sent through the Service, including messages between buyers and sellers.

Trail Closet may access, use, preserve, or review marketplace communications when reasonably necessary to:

• Provide messaging functionality
• Facilitate transactions
• Respond to support requests
• Investigate reports
• Resolve marketplace disputes
• Detect fraud, scams, or abuse
• Enforce Trail Closet policies
• Protect users and Trail Closet
• Comply with legal obligations

Users should therefore understand that Trail Closet may access marketplace messages for these legitimate operational, safety, legal, and enforcement purposes.

When you interact with Trail Closet's review, reporting, moderation, dispute, or support systems, we may collect:

• Reviews and ratings
• Reports concerning listings, photographs, users, messages, or reviews
• Reasons for reports
• Content being reported
• Support requests
• Communications with Trail Closet support
• Transaction dispute information
• Photographs, videos, documents, or other evidence you submit
• Actions taken in response to reports or disputes
• Relevant account, listing, order, or transaction context

Trail Closet may also maintain internal administrative, security, moderation, fraud-prevention, and support records.

Internal notes and security or moderation records are not part of a user's public marketplace profile.

Trail Closet and our service providers may use cookies, pixels, tags, software development kits, local storage, and similar technologies to operate the Service, understand how visitors use Trail Closet, measure performance, maintain security, prevent fraud, and measure and improve our marketing.

These technologies may collect information such as:

• IP address
• Browser and device information
• Operating system
• Pages viewed
• Searches
• Listings viewed
• Interactions with listings or features
• Referring website, application, or advertisement
• Approximate location derived from IP address
• Date and time of activity
• Actions such as creating an account, viewing an item, beginning checkout, or completing a purchase
• Advertising and attribution information
• Performance and error information

Trail Closet may use analytics and advertising services provided by third parties, which may include Google Analytics, Google Ads, Meta (including Meta Pixel), and TikTok.

Depending on our configuration and your privacy choices, these providers may receive information concerning your interactions with Trail Closet and may use cookies, pixels, tags, or similar identifiers to provide analytics, measurement, attribution, advertising, audience, and related services.

Advertising and Meta Pixel

Trail Closet uses advertising and measurement technologies, including Meta Pixel associated with our Meta advertising account and Meta Conversions API, to understand how visitors use Trail Closet, measure the effectiveness of our advertising, attribute actions or purchases to advertising, create or measure audiences, and improve our advertising.

Meta Pixel may collect or transmit information about a visitor's browser or device and interactions with Trail Closet, including:

• Page views
• Pages and listings viewed
• Interactions with Trail Closet
• Listing creation funnel activity
• Successful listing publication
• Checkout initiation
• Completed purchases
• Listing or product identifiers
• Listing or product names
• Listing prices
• Purchase values
• Currency
• Browser, device, and technical information normally transmitted through Meta Pixel
• Information used by Meta for attribution and advertising measurement

Some of the events described above, such as viewing a listing, beginning checkout, completing a purchase, or publishing a listing, may also be sent to Meta from Trail Closet's servers through Meta Conversions API for attribution, measurement, event matching, and advertising performance. Meta Conversions API is used only when you have provided the applicable advertising consent.

Where enabled, Trail Closet uses Meta's Automatic Advanced Matching. Certain information you provide to Trail Closet — currently email address and first and last name — may be transformed or hash-protected and transmitted to Meta to help match website activity with Meta accounts for measurement and advertising purposes. Trail Closet does not currently send Meta phone number, date of birth, gender, precise address, city, state, ZIP code, country, or external user ID through Automatic Advanced Matching.

Trail Closet does not intentionally send sensitive information to Meta through these advertising events.

Meta may process information it receives according to its own privacy policies and terms. You can learn more about how Meta processes information in Meta's Privacy Policy.

Users may have choices regarding cookies, advertising technologies, targeted advertising, or data sharing depending on their location and applicable law.

Where required by applicable law, Trail Closet will obtain consent before using non-essential analytics or advertising technologies.

Users may be able to manage their choices through cookie or privacy controls made available by Trail Closet and through privacy controls offered by applicable third-party providers.

Trail Closet does not intend to transmit the contents of private marketplace messages, full payment-card information, or shipping addresses to advertising platforms for ordinary advertising analytics.

When you access Trail Closet, we and our service providers may automatically collect technical and usage information, which may include:

• Browser type
• Device type
• Operating system
• IP address
• Pages and features accessed
• Date and time of access
• Referring pages
• Session information
• General interaction information
• Error and performance information
• Security and fraud-prevention signals

We may use this information to operate, protect, troubleshoot, measure, and improve Trail Closet.

Trail Closet may use information to:

• Create, authenticate, and maintain accounts
• Operate individual and business accounts
• Display marketplace profiles
• Create, display, manage, and moderate listings
• Provide marketplace search and browsing
• Save favorite items
• Provide buyer-seller messaging
• Process and administer purchases and sales
• Facilitate payments and seller payouts
• Facilitate shipping and local pickup
• Maintain transaction and order histories
• Administer returns, refunds, disputes, and buyer protection
• Provide customer support
• Process user reports
• Moderate listings, photographs, messages, reviews, and accounts
• Detect and prevent fraud, scams, abuse, and security incidents
• Enforce our Terms of Service and policies
• Send authentication and security communications
• Send purchase, sale, shipping, message, support, and other transactional communications
• Send marketing or marketplace communications where permitted by law and consistent with user choices
• Understand how Trail Closet is used
• Measure marketing and advertising performance
• Improve the Service
• Develop new features
• Maintain records required for legal, tax, accounting, security, and operational purposes
• Establish, exercise, or defend legal claims
• Comply with applicable law and legal obligations

We may disclose information as described below.

Other Trail Closet Users

Some information is shared with other users as necessary to operate the marketplace.

For example:

• Public seller-profile information may be visible to marketplace visitors.
• Listings and listing photographs are publicly displayed.
• Buyers and sellers can see messages exchanged with one another.
• Sellers may receive buyers' shipping information when necessary to fulfill purchases.
• Reviews and ratings may be displayed publicly.

Trail Closet seeks to limit public profile information to information reasonably appropriate for operating the marketplace.

Service Providers

We may provide information to companies that perform services on our behalf, including providers of:

• Hosting and cloud infrastructure
• Database services
• Authentication
• File and image storage
• Payment processing
• Seller payouts
• Email delivery
• Analytics
• Advertising measurement
• Security and fraud prevention
• Customer support
• Other technical and operational services

These providers receive information as reasonably necessary to provide their services to Trail Closet.

Legal, Safety, and Enforcement Disclosures

We may preserve or disclose information when we reasonably believe doing so is necessary to:

• Comply with applicable law or legal process
• Respond to lawful governmental requests
• Investigate or prevent fraud or unlawful activity
• Protect the rights, property, or safety of Trail Closet, users, or others
• Enforce our Terms or policies
• Establish, exercise, or defend legal claims

Business Transfers

Information may be disclosed or transferred in connection with a merger, acquisition, financing, corporate reorganization, bankruptcy, sale of assets, or other business transaction involving Trail Closet or Delack Media Group.

Trail Closet does not sell personal information for money.

Trail Closet may use third-party analytics and advertising technologies to measure advertising, understand the effectiveness of marketing campaigns and, where enabled, provide or measure interest-based or targeted advertising.

Certain disclosures associated with advertising and analytics technologies may be considered a "sale," "sharing," or use for "targeted advertising" under some state privacy laws even when no money is exchanged for personal information.

Where applicable law gives users the right to opt out of these practices, Trail Closet will provide an appropriate method for exercising that right.

Trail Closet will implement consent or privacy-choice mechanisms where required by applicable law.

Because Trail Closet is a marketplace, some information you provide is intentionally public.

This may include:

• Display name or business seller name
• Seller avatar
• General seller location
• Seller biography
• Membership information displayed by Trail Closet
• Seller rating and review information
• Listings
• Listing photographs
• Listing descriptions
• Item condition
• Item prices
• Public reviews

Do not include sensitive personal information in listings, photographs, seller biographies, reviews, or other fields intended for public display.

Trail Closet retains information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Closing or terminating an account does not necessarily result in immediate deletion of all information associated with the account.

Trail Closet may retain information after account closure when reasonably necessary to:

• Complete or document transactions
• Maintain financial, tax, and accounting records
• Resolve returns, refunds, chargebacks, and disputes
• Prevent fraud and abuse
• Investigate safety or policy violations
• Maintain support and moderation records
• Enforce agreements
• Establish or defend legal claims
• Comply with legal obligations

Transaction histories, order records, messages associated with transactions or disputes, reports, moderation records, and certain financial records may therefore remain after an account is closed.

When information is no longer reasonably necessary, Trail Closet may delete or de-identify it, subject to applicable law and technical limitations such as backup retention.

Trail Closet uses administrative, organizational, and technical safeguards designed to protect information against unauthorized access, alteration, disclosure, or destruction.

These safeguards may include:

• Authentication controls
• Access controls
• Database-level authorization
• Restricted administrative access
• Multi-factor authentication for authorized administrative users
• Security logging
• File validation
• Abuse-prevention measures
• Other technical and organizational safeguards appropriate to the Service

No website, application, database, or electronic transmission method can be guaranteed to be completely secure. Trail Closet therefore cannot guarantee absolute security.

Users are responsible for taking reasonable measures to protect access to their Trail Closet and email accounts.

You may review or update certain account and profile information through your Trail Closet account.

Depending on where you reside and subject to applicable law, you may have rights concerning your personal information, including rights to:

• Know or access personal information maintained about you
• Correct inaccurate information
• Request deletion of certain information
• Obtain a copy of certain information
• Opt out of certain sales, sharing, or targeted advertising
• Limit certain uses or disclosures where applicable
• Withdraw consent where processing depends upon consent
• Appeal certain privacy-request decisions where required by law

These rights are not absolute.

For example, Trail Closet may be permitted or required to retain transaction records even after receiving a deletion request.

Trail Closet may need to verify your identity before fulfilling a privacy request.

Privacy requests may be submitted through the Trail Closet Help Center or other privacy-choice mechanism Trail Closet makes available.

Trail Closet will not unlawfully discriminate against you for exercising applicable privacy rights.

Where Trail Closet uses non-essential analytics or advertising technologies and applicable law requires a choice, Trail Closet may provide controls allowing users to manage those technologies.

Depending on the technologies actually deployed, available choices may include categories such as:

• Necessary technologies
• Analytics
• Advertising

Necessary technologies used to provide authentication, security, checkout, fraud prevention, or other essential Service functionality may not be subject to the same opt-out controls as optional technologies.

Where applicable, users may be offered options such as accepting optional technologies, rejecting non-essential technologies, or managing individual privacy preferences.

Third-party providers may also offer their own privacy and advertising controls.

Trail Closet may send service-related communications concerning:

• Authentication codes
• Account activity
• Security
• Purchases and sales
• Messages
• Shipping and delivery
• Returns and disputes
• Support
• Policy or Terms updates

Some communications are necessary to operate your account or complete marketplace transactions and therefore may not be optional while maintaining an active account.

Where Trail Closet sends promotional or marketing email, users may opt out using the unsubscribe mechanism provided or applicable account preferences.

Trail Closet is intended for adults.

You must be at least 18 years old to create an account or transact through Trail Closet.

Trail Closet does not knowingly permit children under 18 to create marketplace accounts.

If we learn that an account was created by someone who does not meet our age requirement, we may close the account and take appropriate steps concerning associated information.

Trail Closet may contain links to or interact with third-party websites, applications, and services.

This Privacy Policy describes Trail Closet's practices and does not govern the independent privacy practices of third parties.

Users should review the privacy policies of third-party services they use.

Residents of certain U.S. states may have additional rights under applicable state privacy laws.

Where those laws apply to Trail Closet, we will honor applicable rights and provide additional notices, opt-out mechanisms, appeals procedures, or disclosures required by law.

Nothing in this Privacy Policy is intended to limit privacy rights that cannot legally be limited.

Trail Closet is operated from the United States.

If you access the Service from outside the United States, information may be processed and stored in the United States or other jurisdictions in which Trail Closet's service providers operate.

Privacy and data-protection laws in those jurisdictions may differ from those in your place of residence.

Trail Closet may update this Privacy Policy as the Service changes or as legal or regulatory requirements evolve.

When we make material changes, we may provide notice through Trail Closet, by email, or another reasonable method.

The "Last Updated" date identifies when the Privacy Policy was most recently revised.

Questions about this Privacy Policy or requests concerning your personal information may be submitted through the Trail Closet Help Center.

Trail Closet is operated by:

Delack Media Group dba Trail Closet

Illinois, United States